HasHealth - Help Center

How to improve video quality during a remote consultation.

If your network is good and you have no connection issues and you are still getting a pixelated (blurry) image, there are some steps you can take to improve the quality.

  • If you are using a smartphone, hold it steady, or even better, put it in a stand or prop it against something stable. 
  • Do not sit with a window behind you. This can cause your face to disappear to the person at the other end.
  • Do not sit with a lot of movement behind you. This can put your camera into overdrive in an effort to process all the moving parts. It is better to have a static background where possible.